National Storage Affiliates Trust

Social/Community Outreach

We serve our communities by offering a needed service, but we also strive to be a part of our communities. To NSA, this means caring about the wellbeing of our customers and employees as well as the communities in which we operate. Promoting diversity is also a key part of how we operate our business.

Award

Newsweek Best Customer Service Award

NSA was recognized by Newsweek Media as one of America’s Best Customer Service Brands for 2020. The distinction was based on an independent survey of more than 20,000 U.S. customers conducted by global research firm Statista, which ranked retailers and service providers in 160 categories overall. The complete list distinguishes NSA as the #1 customer service provider in the Storage Centers category and places NSA in the Top 10 amongst all companies for customer service overall. 

Charity Involvement

We seek to give back to the communities in which we operate and help those in need of assistance. In 2019, we donated the use of storage units for various collection programs such as Toys for Tots, we also partnered with Denver Human Services (DHS) and participated in their Adopt-a-Family holiday gift giving program. Members of our corporate team also volunteered their time to Junior Achievement, an organization which provides programs for students that focuses on entrepreneurship, financial literacy and work readiness. NSA employees also rode in the 17th Annual Buffalo Bicycle Classic in support of student scholarships at the University of Colorado - Boulder. 

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Storage Units Donated to Charity

We regularly donate storage units for charitable use. In 2019, we donated storage units to a number of charities, including the following: American Red Cross, Bikes for Tykes, St. Louis Blues Blind Hockey Club, Mission in Citrus, Vietnam Veterans Association, Boy Scouts of America, American Cancer Society, and YMCA.

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ACE Scholarship Donations

ACE Scholarship Donations

NSA donated to ACE Scholarships in 2019. ACE Scholarships provides children of low-income families with scholarships to private schools in grades K-12, and advocates for expanded school choice. 

SSA Scholarship Donations

SSA Scholarship Donations

Together with Arlen D. Nordhagen, our Executive Chairman of the Board of Trustees, NSA has committed to fund $500,000 toward a college scholarship endowment for self storage sector employees through the Self Storage Association Foundation.

Junior Achievement Volunteer Work

Members of NSA’s senior management team volunteered their time in 2019 to Junior Achievement-Rocky Mountain, Inc. (JA), which is dedicated to inspiring and preparing young people to succeed in a global economy. Through a dedicated volunteer network, JA  provides programs for students which focus on three key content areas: entrepreneurship, financial literacy and work readiness. 

Adopt a Family

A tradition here at NSA, every holiday season we participate in an adopt a family program. In 2019, we participated in the adopt a family program through Denver Human Services (DHS). DHS case workers nominate families with open child protection cases, foster families, recently closed adoptions and kinship families. This past year we sponsored a family of six, fulfilling the family’s wish list, while also matching donations made by our employees. 

Exceptional Benefits Package for Employees

NSA is committed to treating its team members as family. Our team members enjoy a robust benefit package that includes medical, dental, vision, life insurance, 401K with matching employer contribution and a performance-based bonus incentive plan. Our team members also enjoy employee discount programs, a Wellness Reimbursement benefit and an Employee Assistance Program.

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