National Storage Affiliates Trust

Regional Manager

Job

Regional Manager

National Storage Affiliates Trust is a real estate investment trust headquartered in Greenwood Village, Colorado, focused on the ownership, operation and acquisition of self storage properties located within the top 100 metropolitan statistical areas throughout the United States. As of March 31, 2021, the Company held ownership interests in and operated 844 self storage properties located in 36 states and Puerto Rico with approximately 53.5 million rentable square feet. NSA is one of the largest owners and operators of self storage properties among public and private companies in the United States. For more information, please visit the Company’s website at www.nationalstorageaffiliates.com. NSA is included in the MSCI US REIT Index (RMS/RMZ), the Russell 2000 Index of Companies and the S&P MidCap 400 Index.

Purpose: Foster a culture that demonstrates the core values of National Storage Affiliates of INTEGRITY, ACCOUNTABILITY, HUMILITY, COMPASSION with team members at all levels. The Regional Manager will successfully lead a diverse team of Area Managers to operational excellence and be responsible for the performance of an assigned region. The Regional Manager is responsible to drive revenue performance and manage expense as they lead their team to deliver a best-in-class self-storage experience for our highly valued customers.

Reports To: DIRECTOR OF OPERATIONS

Duties and Responsibilities

  • Hire, develop and retain top-talent multi-unit managers to lead districts in regional area of responsibility.
  • Responsible for driving financial and metric performance in prescribed region and meeting operational revenue and expense budgets.
  • Travel throughout assigned region to manage store performance and compliance to company standards and operating procedures.
  • Conduct regularly scheduled meetings with direct reports and business partners to maximize operational performance.
  • Collaborate with departments including, but not limited to, Human Resources, Accounting, Legal, Revenue Management, Marketing, Facilities and Operations Support in the achievement of company goals, objectives and initiatives.

Required Competencies

Leadership: Regional Managers are expected to build, develop and train a diverse group of Area Managers through meaningful partnerships to drive operational performance in their assigned regions. Regional Managers will be expected to give effective feedback, provide coaching and mentoring, and implement performance management as needed. We are a company built on feedback and collaboration and you will be the model of the behaviors and actions we expect from our team.

Analytical Skills: Regional Managers will be required to analyze various reports, data and information and translate the information into good coaching/mentoring activities and business decisions to improve operational performance.

Decision Making Skills: Regional Managers will be responsible for making sound decisions based on good analysis and supporting information.

Communication Skills: Regional Managers should be able to read, write and communicate clearly and concisely through various channels including in-person, email, and phone to maximize transparency and clarity while managing a geographically diverse region.

Adaptability: Our business is constantly evolving and it’s important that our leaders can pivot and adapt as the environment demands. Being able to help their teams navigate through strategic and tactical changes while championing new direction is a must.

Growth/Development: Regional Managers are leaders in our organization and are expected to grow and develop the skills necessary to stay relevant in our business and with their teams. Our RM’s are expected to take ownership of their teams and selves to constantly grow their functional skill set, industry knowledge and soft skills as our organization continues to grow.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand and walk. This position may be required to sit, stand or walk for extended periods of time.

Education and Experience

  • Ability to partner with the leaders to deliver solutions that meet business needs through understanding the business, the broader operating context, and the needs of our teams to deliver an outstanding storage experience to our customers.
  • A Bachelor's degree in Business or other related field is preferred but operational experience and past experience are more important.
  • Minimum 5 years of progressive experience in Operations, Operations Support or other related job supporting large organizations.
  • Experience in business and change management is preferred.

Education and Experience

  • High School diploma or equivalent
  • Three to five years of customer service or sales experience, multi-unit management, P&L experience, sales management
  • Knowledge of Excel, Word, Outlook and General Microsoft Office Applications
  • Self‐storage software (Yardi, Sitelink) a plus
  • Experience in self-storage, customer service or retail preferred
  • Bilingual a plus

Travel: Regional Managers are expected to travel throughout their region approximately 50% of their time.

Supervisory Responsibilities: This position has direct reports.

Benefits:

National Storage Affiliates Trust offers full-time employees a comprehensive benefits package, including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • HSA/FSA
  • 401(K)
  • Accrued Paid Time Off
  • Paid Holidays
  • Employee Assistance Program
  • Employee Discount Program

NSA OP, LP is an equal opportunity employer. Employment and promotional decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a covered veteran or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Visa sponsorship is not currently available. Only permanent residents and US citizens will be considered.

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